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‘Cause we care about your career

Our Story

Founded in 2008 by Danny Scalisi and Doug Plank, MobileCause has become the world’s leading provider of mobile and online fundraising and communication software for charitable and nonprofit organizations of all sizes and segments. We’re growing fast and are proud to offer an innovative work environment with a tight-knit team of friendly, hard-working people who are driven to do meaningful work for the nonprofit organizations we serve.

Life at MobileCause

“It is awe-inspiring to work with such an amazing team whose passion is to help non-profits further their causes and do more good in this world.”

Barbara Nolan

Sales Operations and Training Developer, Hired October 2016

“What I really enjoy about working here is that not only am I able to see firsthand the impact my contribution has on the overall growth of the company, but it also affords me the opportunity to steadily learn and implement new skills.”

Aaron Coney

Graphic Designer (and crime fighter), Hired November 2016

“What makes MobileCause great is that every single employee has a stake in the company’s success. We work as a team and operate in a way that puts collective goals ahead of individual glory. We love what we do, and it shows in the strong relationships we have built with our customers.”

Jeremy Koenig

Creative Director, Hired April 2010

“It’s rare to come across a work environment that is equally conducive to personal and professional development — MobileCause inspires me to aim high in both regards.”

Xanika Covington

Digital Marketing Strategist, Hired May 2015

Behind the Scenes

All the perks

Our team is quickly growing, and we’re always on the hunt for dynamic, results-driven individuals who are looking for an exciting, fast-paced company they can scale their career with. We’ve created a culture that rewards our bright, driven staff with a host of top-notch benefits.

Health & Wellness

  • Fully-stocked staff kitchen
  • Paid gym membership
  • 6 weeks paid maternity leave and $500 baby cash

A Fun Place To Work

  • Games and activities
  • Weekly “Fun Friday”
  • Music throughout the office

Benefits & Pay

  • Competitive compensation package
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time
  • 401k plan with matching

A Rewarding Experience

  • Casual work environment
  • Work/life balance
  • A management team that gets it
  • Corporate discount program

View current job openings

As an equal opportunity employer, we embrace diversity in everything we do and are always looking for talented individuals to join us in our mission to help organizations of all sizes and segments reach their goals with our all-in-one mobile and online fundraising solutions that empower them to do even more good.

Director of Customer Success

Department: Customer Success
Reports to: SVP Customer Success

THE COMPANY:

MobileCause is a premier fundraising and communication platform. Organizations use our cloud based SaaS platform to fundraise and engage donors through mobile, social and online channels. Our clients gain new donors, increase recurring gifts, and engage supporters at a lower cost with our mobile responsive integrated fundraising and communications product suite. Solutions include peer-to-peer fundraising, comprehensive online giving, dynamic event fundraising, text to donate keywords, mobile marketing engagement and smart data records.

As the leader in mobile donor profile, engagement and fundraising for Non-profits, Corporations and Individuals, MobileCause is experiencing significant growth. Our clients include United Way, Salvation Army, American Heart Association, Habitat for Humanity, University of Southern California, Boys & Girls Club of America, Stanford, MIT and over 1500 others. When you join the MobileCause team, you’ll have the opportunity to help us build a great company perfectly positioned to become the undisputed leader in this market. We LOVE helping non-profits and want people to join us that do as well!

THE TEAM:

This position is part of the Customer Success team, which owns the post-sale customer relationship and whose duties including onboarding, strategy, training, consulting, support, and account management. Our customers are top non-profit and cause-oriented organizations, and we help them integrate digital fundraising and communication into their overall marketing, acquisition, and fundraising strategies. Customer Success is responsible for driving the partnership with customers and ensuring their success through broad adoption of our solutions and best practices.

POSITION SUMMARY:

As Director of Customer Success, you will lead a team of Customer Success Managers overseeing our rapidly growing customer base. The team is responsible for onboarding, driving usage, adoption and engagement, leading business reviews, as well as driving down churn by turning around at-risk accounts. You will lead this team in the development of processes, programs and tools that drive the continued success of our customers while enabling scale, providing professional development for the team and building a world-class Customer Success function.

ESSENTIAL FUNCTIONS:

  • Lead, manage, and recruit a team of Customer Success Managers
  • Define and monitor the customer journey and habits of successful users, including the segmentation of customer base to ensure efficient alignment of resources
  • Assist in creation and upkeep of playbooks and deliverables for each part of the account lifecycle
  • Continuously evaluate and improve metrics relevant to measuring customer health and develop strategies to drive adoption/retention, manage the renewals cycle
  • Develop aggressive targets, monitor and analyze the activity of the CSM team and provide executive reporting on accomplishments
  • Coach and professionally develop direct reports on strategies to improve customer satisfaction and relationship development
  • Act as the primary escalation point from your direct reports, removing roadblocks, and create an escalation process to execs
  • Collaborate with Marketing to develop and manage programs including customer marketing, advocacy, case studies, and references
  • Partner with Product Management and Engineering to ensure customer feedback is incorporated into the product roadmap
  • Support the launch of enhancements and new products and track adoption of these new capabilities by our customer base
  • Partner with Sales leadership on cross-sell and up-sell opportunities

QUALIFICATIONS:

Education/Certifications: An undergraduate degree is required, MBA or other post-grad degree desirable
Work Experience: 5-7 years of customer service or consulting, and 2 years of direct management and recruiting experience

SKILLS:

  • Proficiency in Salesforce, Google Apps, Word, Power Point, and Excel. Fluent with CRM, digital marketing, and web technologies.
  • A deep understanding of the value drivers in recurring revenue business models and customer success process including onboarding, adoption, and renewals
  • Experience in creating, managing and improving customer health metrics, as well as managing the associated tools and processes required to track those metrics
  • Demonstrated experience leading new initiatives, building programs, processes and tools
  • Determined and enthusiastic leader with the ability to hire, train, and inspire others to do the best work or their career
  • Great charisma and the ability to build rapport with key stakeholders inside and outside the organization
  • Experience in a fast-paced, high growth environment where decision making and swift execution command a high premium
  • Analytical thinker with natural interest in data and statistics
  • Project management expertise with an eye for detail and organized thought process
  • Bonus points for experience in the non-profit industry, particularly in the role of software vendor

Supervisory Responsibility: Ability to manage a team of 4 to 8 Customer Success Managers

Work Environment:

This position is based on-site at MobileCause’ s corporate office located at 27001 Agoura Road, Calabasas, CA 91301.

PHYSICAL DEMANDS (if applicable):

  • Frequently sitting, performing desk work, and typing on a keyboard
  • Speaking on the phone with clear and professional speech
  • Seeing and reading without difficulty

BENEFITS:

  • Competitive compensation package
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time
  • 401k plan with matching
  • Casual work environment
  • Corporate discount program
  • Fully-stocked staff kitchen
  • Gym membership at 24 Hour Fitness

Apply Now

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MobileCause is committed to equal opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, protected veteran status, disability status or other applicable legally protected characteristics.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Inside Sales Manager

Department: Sales
Reports to: SVP Inside Sales

THE TEAM:

Our Sales team is the first point of contact for potential customers and therefore needs to make an immediate impression over the phone to executives at nonprofit organizations across the country. This is no ordinary sales job, and fundraising isn’t what it used to be. Our dynamic product suite helps empower nonprofits to raise more money by leveraging solutions that work across mobile, social and online channels, propelling their cause forward like never before. We are energetic, articulate, organized, tech savvy, and most of all, passionate about what MobileCause brings to the fundraising landscape.

POSITION SUMMARY:

We are seeking to hire an intelligent, motivated, resourceful, organized, accountable and disciplined Inside Sales Manager to join our growing team. You will be responsible for overseeing and developing a sales team to drive company revenue.

ESSENTIAL FUNCTIONS:

  • You will be responsible for strategically and tactically driving our continued growth of the inside sales channel
  • You will be expected to consistently achieve and exceed a monthly team sales quota by overseeing a team of inside sales professionals
  • Coach and train members of the team on sales tools, processes, and skills
  • Develop consultative approach including discovery, solution selling, and connecting the dots to solutions
  • Manage sales KPI’s for individuals on the team and as a collective team unit
  • Demonstrate expertise of the MobileCause suite of products, the markets we serve, and our sales process
  • Maintain accurate information in a CRM and building, managing and forecasting your sales pipeline

QUALIFICATIONS:

Education/Certifications: Bachelors degree in Business or a related field, preferred
Work Experience: 3+ Years of disciplined Inside Sales Management experience required, SaaS company preferred

SKILLS:

  • Proven track record of success in exceeding sales quotas
  • Sales experience in B2B solutions selling Strong understanding of social and mobile media and technology
  • Proficient in using technology and sales tools, such as Salesforce, Microsoft (PowerPoint, Excel, Word, Clear Slide and Google Tools. LinkedIn, Outreach.io experience a plus
  • Takes ownership of time management

Supervisory Responsibility: Proven ability to manage 8-10 Inside Sales professionals

OTHER:

  • Is passionately engaged with intense intellectual curiosity
  • Embraces working in a fast-paced, dynamic start-up environment
  • Is a teammate and chooses solutions over excuses

BENEFITS:

  • Competitive compensation package
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time
  • 401k plan with matching
  • Casual work environment
  • Corporate discount program
  • Fully-stocked staff kitchen
  • Gym membership at 24 Hour Fitness
  • Weekly “Fun Friday”
  • Music throughout the office

Apply Now

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MobileCause is committed to equal opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, protected veteran status, disability status or other applicable legally protected characteristics.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Senior Account Executive, Inside Sales

Department: Sales
Reports to: Inside Sales Manager

THE TEAM:

Our Sales team is the first point of contact for potential customers and therefore needs to make an immediate impression over the phone to executives at nonprofit organizations across the country. This is no ordinary sales job, and fundraising isn’t what it used to be. Our dynamic product suite helps empower nonprofits to raise more money by leveraging solutions that work across mobile, social and online channels, propelling their cause forward like never before. We are energetic, articulate, organized, tech savvy, and most of all, passionate about what MobileCause brings to the fundraising landscape.

POSITION SUMMARY:

We are searching for experienced, intelligent, motivated, resourceful, organized, accountable, and disciplined Sales professionals to join our growing Inside Sales team. The primary responsibility for this role is to sign up new accounts through inbound marketing leads and outbound calling and emailing efforts, leveraging a suite of best-of-breed sales tools.

ESSENTIAL FUNCTIONS:

Consistently achieving or exceeding a monthly sales quota. How you will accomplish this:

  • Extensive calling, emailing, and social interactions to secure appointments for online demos that you will conduct
  • Utilize a consultative approach including discovery, solution selling, and connecting the dots to solutions
  • Demonstrate expertise of the MobileCause suite of products, the markets we serve, and our sales process
  • Maintain accurate information in a CRM and building, managing and forecasting your sales pipeline

QUALIFICATIONS:

Education/Certifications: Bachelors degree in Business or a related field, preferred
Work Experience: 5+ Years of disciplined inside sales experience required, preferably SaaS or nonprofit related

SKILLS:

  • Proven track record of success in exceeding sales quotas
  • Sales experience in B2B selling to Director, VP and C-Level roles
  • Strong understanding of social and mobile media and technology
  • Proficient in using technology and sales tools, such as Salesforce, Microsoft and Google Tools
  • Takes ownership of time management

Supervisory Responsibility: N/A

OTHER:

  • Is passionately engaged with intense intellectual curiosity
  • Embraces working in a fast-paced, dynamic start-up environment
  • Is a teammate and chooses solutions over excuses

BENEFITS:

  • Extensive sales training and best in class tools
  • A suite of products you will be proud to represent
  • Competitive compensation package
  • Uncapped Commission and additional periodic bonuses
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time 401k plan with matching
  • Casual work environment
  • Corporate discount program
  • Fully-stocked staff kitchen
  • Gym membership at 24 Hour Fitness
  • Weekly “Fun Friday”
  • Music throughout the office

Apply Now

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MobileCause is committed to equal opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, protected veteran status, disability status or other applicable legally protected characteristics.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Account Executive, Inside Sales

Department: Sales
Reports to: Inside Sales Manager

THE TEAM:

Our Sales team is the first point of contact for potential customers and therefore needs to make an immediate impression over the phone to executives at nonprofit organizations across the country. This is no ordinary sales job, and fundraising isn’t what it used to be. Our dynamic product suite helps empower nonprofits to raise more money by leveraging solutions that work across mobile, social and online channels, propelling their cause forward like never before. We are energetic, articulate, organized, tech savvy, and most of all, passionate about what MobileCause brings to the fundraising landscape.

POSITION SUMMARY:

We are searching for intelligent, motivated, resourceful, organized, accountable and disciplined Sales Professionals to join our growing Inside Sales team. The primary responsibility for this role is to sign up new accounts through inbound marketing leads and outbound calling and emailing efforts, leveraging a suite of best-of-breed sales tools.

ESSENTIAL FUNCTIONS:

Consistently achieving or exceeding a monthly sales quota. How you will accomplish this:

  • Extensive calling, emailing, and social interactions to secure appointments for online demos that you will conduct
  • Utilize a consultative approach including discovery, solution selling, and connecting the dots to solutions
  • Demonstrate expertise of the MobileCause suite of products, the markets we serve, and our sales process
  • Maintain accurate information in a CRM and building, managing and forecasting your sales pipeline

QUALIFICATIONS:

Education/Certifications: Bachelors degree in Business or a related field, preferred
Work Experience: 3+ Years of disciplined inside sales experience required, preferably software or nonprofit related

SKILLS:

  • Proven track record of success in exceeding sales quotas
  • Sales experience in B2B selling to Director, VP and C-Level roles
  • Strong understanding of social and mobile media and technology
  • Proficient in using technology and sales tools, such as Salesforce, Microsoft (PowerPoint, Excel, Word, Clear Slide and Google Tools. LinkedIn, Outreach.io experience a plus
  • Takes ownership of time management

Supervisory Responsibility: N/A

OTHER:

  • Is passionately engaged with intense intellectual curiosity
  • Embraces working in a fast-paced, dynamic start-up environment
  • Is a teammate and chooses solutions over excuses

BENEFITS:

  • Extensive sales training and best in class tools
  • A suite of products you will be proud to represent
  • Competitive compensation package
  • Uncapped Commission and additional periodic bonuses
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time 401k plan with matching
  • Casual work environment
  • Corporate discount program
  • Fully-stocked staff kitchen
  • Gym membership at 24 Hour Fitness
  • Weekly “Fun Friday”
  • Music throughout the office

Apply Now

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MobileCause is committed to equal opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, protected veteran status, disability status or other applicable legally protected characteristics.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Sales Development Representative (SDR)

Department: Sales
Reports to: Inside Sales Manager

THE TEAM:

Our Sales team is the first point of contact for potential customers and therefore needs to make an immediate impression over the phone to executives at nonprofit organizations across the country. This is no ordinary sales job, and fundraising isn’t what it used to be. Our dynamic product suite helps empower nonprofits to raise more money by leveraging solutions that work across mobile, social and online channels, propelling their cause forward like never before. We are energetic, articulate, organized, tech savvy, and most of all, passionate about what MobileCause brings to the fundraising landscape.

POSITION SUMMARY:

As an SDR you will be calling into new accounts (75% Inbound leads, 25% Outbound cold calls), speaking with senior executives, evangelizing our cloud-based solutions and scheduling online demos of our product. You’ll need to be creative, energetic and resourceful. Our customers represent a vast number of nonprofits and there is a massive opportunity for expansion. This is a chance to make a difference and have a personal impact on a growing company by helping to move the needle while assisting deserving organizations dedicated to doing good.

ESSENTIAL FUNCTIONS:

  • Support Account Executives by prospecting and scheduling product demos for our web-based solution
  • Meet/exceed 150 daily activity points (calls/emails), 120 Minutes of talk time, set 2 appointments, set 5 demos, and have 20 conversations.
  • Conduct consultative approach including discovery, solution selling, and connecting the dots to solutions.
  • Achieve monthly quotas of qualified opportunities and pipeline contribution
  • Contribute ideas to the team, including upper management
  • Convince and command on the phone; quickly establish credibility and rapport
  • Translate complex concepts into simple and intuitive communication
  • Develop thorough knowledge of company products and client verticals, including Faith, Health, Arts, Higher Education, K-12,
  • Humanity/Disaster Services, Society Benefit, National, Nature & Environment, International, and other NPO’s
  • Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling)
  • Maintain accurate information in a CRM

QUALIFICATIONS:

Education/Certifications: Bachelors degree in Business, Finance, Accounting or related field, preferred
Work Experience: 1-3 years of experience working on a Sales team, ideally within a technology environment

SKILLS:

  • Successful Sales support, including experience with B2B, finance, budgeting. SaaS, government, non-profit experience, a plus
  • Crisp written and verbal communication skills required
  • Cold-calling/prospecting experience preferred
  • Ability to utilize a consultative approach including discovery, solution selling, and connecting the dots to solutions
  • Strong time management and organizational skills
  • Self-motivated, creative, results driven, solutions oriented, direct and convincing when it’s right for the customer; competitive and driven to succeed
  • Ability to work in a fast paced, agile team environment and remain focused and flexible during rapid change
  • Proficient in using technology and sales tools, such as Salesforce, Microsoft (PowerPoint, Excel, Word, Clear Slide and Google Tools. LinkedIn, Outreach.io experience, a plus.

OTHER:

  • IPassion for technology and helping clients meet and exceed their goals and objectives
  • Is a teammate and chooses solutions over excuses Highly motivated, thick skinned, and personable
  • Excellent references (recent and relevant) from both former clients and employers

BENEFITS:

  • Extensive sales training and best in class tools
  • A suite of products you will be proud to represent
  • Competitive compensation package
  • Uncapped Commission and additional periodic bonuses
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time 401k plan with matching
  • Casual work environment
  • Corporate discount program
  • Fully-stocked staff kitchen
  • Gym membership at 24 Hour Fitness
  • Weekly “Fun Friday”
  • Music throughout the office

Apply Now

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MobileCause is committed to equal opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, protected veteran status, disability status or other applicable legally protected characteristics.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Enterprise Account Executive

Department: Enterprise Sales
Reports to: VP Enterprise Sales

THE TEAM:

Our Sales team is the first point of contact for potential customers and therefore needs to make an immediate impression over the phone to executives at nonprofit organizations across the country. This is no ordinary sales job, and fundraising isn’t what it used to be. Our dynamic product suite helps empower nonprofits to raise more money by leveraging solutions that work across mobile, social and online channels, propelling their cause forward like never before. We are energetic, articulate, organized, tech savvy, and most of all, passionate about what MobileCause brings to the fundraising landscape.

POSITION SUMMARY:

We are searching for intelligent, motivated, and resourceful Sales Professionals to join our growing Sales team. The primary responsibility for this role is to sign up new accounts through outbound calling and emailing efforts, leveraging a suite of best-of-breed sales tools.

ESSENTIAL FUNCTIONS:

  • Demonstrate expertise of the MobileCause suite of products, the markets we serve, and our sales process
  • Maintain accurate information in a CRM and building, managing and forecasting your sales pipeline
  • Extensive calling, emailing, and social interactions to secure appointments for online demos that you will conduct
  • Researching target accounts, using LinkedIn and various other solutions to uncover and determine the right contacts
  • Using a consultative and solution sales approach to closing new deals.
  • Consistently achieving or exceeding a monthly sales quota

QUALIFICATIONS:

Education/Certifications: Bachelors degree in Business, or related field, preferred
Work Experience: 3+ years of virtual/inside sales experience required, preferably software or nonprofit-related

SKILLS:

  • Proven track record of success in cold calling and exceeding sales quotas
  • Embraces working in a fast-paced, dynamic start-up environment
  • Understanding and interest in social and mobile media and technology
  • Is passionately engaged and intellectually curious
  • Takes ownership of time management and organization
  • A quick learner proficient in using technology and sales tools
  • A team player that chooses solutions over excuses
  • Experience working with enterprise level accounts Worked in an outbound sales environment

Supervisory Responsibility: N/A

BENEFITS:

  • Extensive sales training and best in class tools
  • A suite of products you will be proud to represent
  • Competitive compensation package
  • Uncapped Commission and additional periodic bonuses
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time 401k plan with matching
  • Casual work environment
  • Corporate discount program
  • Fully-stocked staff kitchen
  • Gym membership at 24 Hour Fitness
  • Weekly “Fun Friday”
  • Music throughout the office

Apply Now

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

MobileCause is committed to equal opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, protected veteran status, disability status or other applicable legally protected characteristics.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Strategic Account Manager

Department: Customer Success
Reports to: SVP Customer Success

THE TEAM:

This position is part of the Customer Success team, which owns the post-sale customer relationship and whose duties including onboarding, strategy, training, consulting, support, and account management. Our customers are top non-profit and cause-oriented organizations, and we help them integrate digital fundraising and communication into their overall marketing, acquisition, and fundraising strategies. Customer Success is responsible for driving the partnership with customers and ensuring their success through broad adoption of our solutions and best practices.

POSITION SUMMARY:

As Strategic Account Manager, you will be responsible for the relationships with our largest and most strategic customers, including more than 50 of the top 400 non-profit organizations. Your leadership will be critical to driving their long-term success with digital fundraising and engagement initiatives that touch tens of millions of donors. Customer satisfaction, product adoption, retention, and revenue expansion are the priorities.

This role is that of a player-coach, responsible for both owning specific enterprise accounts and for managing a team of Enterprise Customer Success Managers (CSMs). As a player, you will personally maintain relationships with key customer stakeholders and executives and will set the specific strategy for each account, including land and expand efforts that lead to new business. As coach, you will directly manage and mentor a team of 3-5 CSMs whose responsibility is the successful execution of specific programs, accounts, and initiatives. This is a post-sales role focused on relationship building, exceeding customer expectations and growing business by identifying opportunities for expansion. The successful candidate will have a track record of high performance in customer success or account management teams at B2B cloud software companies.

ESSENTIAL FUNCTIONS:

  • Work Experience: 5-7 years of experience with customer management in a B2B
  • Develop deep and lasting relationships with key players in our largest enterprise accounts including executive staff, middle management, and individual contributors
  • Actively monitor customer health, develop strategies to drive adoption/retention, manage the renewals cycle with each account, and provide the pre-sales team with qualified opportunities to expand our footprint
  • Be an industry thought leader as you synthesize and articulate cutting edge strategies for large non-profits to improve digital fundraising endeavors
  • Advise customers by anticipating future needs and trends, and recommending appropriate solutions Personally handle difficult escalations and crisis situations
  • Coach and professionally develop direct reports on strategies to improve customer satisfaction and relationship development
  • Support, monitor and analyze the activity of the Enterprise CSM team and provide executive reporting on accomplishments Develop aggressive targets and manage to a weekly, monthly and quarterly engagement quota and oversee associated incentive comp plans
  • Collaborate with Sales, Marketing, and Product Management to identify and prioritize new platform features that customers require
  • Support the launch of enhancements and new products and track adoption of these new capabilities by our customer base

QUALIFICATIONS:

  • 5-7 years of customer management or consulting experience, including assignments on enterprise accounts
  • Post-sales customer management experience with responsibility for reducing churn and driving organic and expansion growth
  • Strong foundation in consultative, value-based partnerships with the ability to articulate ROI and long term strategy
  • Great charisma and the ability to build rapport with key stakeholders inside and outside the organization
  • Team management experience in customer facing technology roles, preferably B2B cloud Ability to hire, train, and provide leadership to new team members
  • Adaptability and situational awareness required to successfully navigate a wide variety of customer contexts
  • Experience in a fast-paced, high growth environment where decision making and swift execution command a high premium Analytical thinker with natural interest in data and statistics
  • Project management expertise with an eye for detail and organized thought process
  • Competent speaker and presenter who cultivates credibility with C-level executives
  • Bonus points for experience in the non-profit industry, particularly in the role of software vendor

EDUCATION/CERTIFICATIONS:

Work Experience: 5-7 years of experience with customer management in a B2B SaaS company
Education: An undergraduate degree is required, MBA or other post-grad degree desirable
Skills: Proficiency in Salesforce, Google Apps, Word, PowerPoint, and Excel. Fluent with CRM, digital marketing, and web technologies.
Supervisory Responsibility: Team of 3-5 Customer Success Managers

WORK ENVIRONMENT:

This position is based on-site at MobileCause’ s corporate office located at 27001 Agoura Road, Calabasas, CA 91301. Some travel (20%) will be required to meet with customers in person.

PHYSICAL DEMANDS:

  • Frequently sitting, performing deskwork, and typing on a keyboard
  • Speaking on the phone with clear and professional speech
  • Seeing and reading without difficulty

BENEFITS:

  • Competitive compensation package
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time
  • 401k plan with matching
  • Casual work environment
  • Corporate discount program
  • Fully-stocked staff kitchen
  • Gym membership at 24 Hour Fitness
  • Weekly “Fun Friday”

Apply Now

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

MobileCause is committed to equal opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, protected veteran status, disability status or other applicable legally protected characteristics.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Senior Ruby on Rails Engineer

Department: Engineering
Reports to: Director of Engineering

THE TEAM:

We are a high functioning Agile Development team, working across two locations, Boulder CO and our headquarters in Calabasas CA. Our roadmap is packed with new and exciting initiatives. The pace is fast, while still keeping a great emphasis on fun & collaboration.

POSITION SUMMARY:

This is a Senior level Ruby on Rails Developer position based in Calabasas, CA (Boulder, CO also considered). The person will be joining a growing team of 6 people and working on a communication and digital fundraising platform. The RoR Developer will be primarily developing new features and applications for our core platform, as well as many third party integrations.

ESSENTIAL FUNCTIONS:

  • Architect, Design and Develop custom solutions and applications in Ruby on Rails, but comfortable with the full stack
  • Manage brand review process to ensure alignment across all areas of the organization on brand standards and expression; distinguishing the corporate brand from the product brand yet ensuring each reinforces and supports each other
  • Architect solutions to maximize scalability, performance, and security
  • Develop highly optimized database applications based in SQL, Oracle or MySQL
  • Regular use of bug tracking and version control software
  • Follow our TDD principles, creating tests for all major code (RSPEC, Capybara, Jasmine, etc.)
  • Act as a leader, identifying and proactively taking on initiatives in a growing and changing environment

OTHER JOB FUNCTIONS:

Assist Devops / data center with any troubleshooting of any service disruptions

QUALIFICATIONS:

Bachelor’s degree in Computer Science, or equivalent
Work Experience: 5-10 years as a Full Stack Engineer and 2-3 years of professional Ruby on Rails experience

SKILLS:

  • Hands on experience as a Senior developer
  • Understanding of Object-oriented programming (OOP) design and principles
  • Expertise with MVCframeworks / architecture such as Rails and Spring
  • Comfortable working with HTML, CSS and JavaScript
  • Strong analytical and problem-solving skills
  • Thorough attention to detail, quality, and precision
  • Ability to manage multiple deadlines concurrently
  • Strong communication and documentation skills
  • Enjoys working in a fast-paced environment
  • Self-starter with a natural willingness to get the job done

Work Environment:

May be expected to work outside of regular business hours on occasion

BENEFITS:

  • Competitive compensation package
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time
  • 401k plan with matching
  • Casual work environment
  • Corporate discount program
  • Fully-stocked staff kitchen
  • Gym membership at 24 Hour Fitness
  • Weekly “Fun Friday”

Apply Now

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

MobileCause is committed to equal opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, protected veteran status, disability status or other applicable legally protected characteristics.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Data Integration Engineer/Specialist

Department: Customer Success
Reports to: VP of Digital Marketing Services

THE TEAM:

This position is part of the Customer Success team, which owns the post-sale customer relationship and whose duties including onboarding, strategy, training, consulting, support, and account management. Our customers are top non-profit and cause-oriented organizations, and we help them integrate digital fundraising and communication into their overall marketing, acquisition, and fundraising strategies. Customer Success is responsible for driving the partnership with customers and ensuring their success through broad adoption of our solutions and best practices.

POSITION SUMMARY:

As a Data Integration Engineer, you will be responsible for scoping and delivering integrations that connect the MobileCause platform to third party applications and tools. Your leadership will be critical to driving the long-term partnership between MobileCause, our customers, and other software vendors by facilitating the data interoperability of digital fundraising and engagement initiatives that touch tens of millions of donors.

You will drive the successful deployment of projects through development of solution infrastructure and the completion of data integration jobs. You will be primarily responsible for solution designs and complete implementations. You will be expected to contribute to several implementations simultaneously, whether to on-board new customers or to complete enhancement and expansion projects for existing customers. You will work directly with our clients and internal project teams to design solutions that address client needs, analyze and map data files, and implement specific business rule configurations.

ESSENTIAL FUNCTIONS:

  • Develop scalable and extensible approaches to data integration between the MobileCause platform and third party applications providing technical leadership on design and architecture decisions as it relates to our integration strategy
  • Actively manage multiple customer and partner projects simultaneously and unblocks obstacles to delivery
  • Analyze, design, develop, implement and support data management and ETL solutions
  • Design and execute manual and automated tests and analyzing the results
  • Get involved in the pre-sales cycle to understand the specific requirements of prospects
  • Understand and interpret the business objectives and requirements in order to identify, access, and integrate the customer’s data sources
  • Produce scope of work documents detailing the technical requirements for new projects and costs to deliver them
  • Collaborate with Customer Success, Product Management, and Engineering to identify and prioritize new platform features that customers require

QUALIFICATIONS:

  • Client services, programming, or QA experience with responsibility for scoping and delivering technical projects
  • Experience designing and developing integrations using ETL and data integration technologies
  • Knowledge in database architecture, system environments, SQL, and other data integration tools
  • Demonstrated experience building, testing, and troubleshooting web applications built around web services and RESTful APIs
  • Experience with UNIX / Linux command line
  • Experience working in Agile development environments a strong plus
  • Creative thinker with natural interest in finding solutions to new problems
  • Project management expertise with an eye for detail and organized thought process
  • Good speaker with the ability to build rapport with key stakeholders inside and outside the organization
  • Experience in a fast-paced, high growth environment where decision making and swift execution command a high premium

EDUCATION/CERTIFICATIONS:

Work Experience: 2-4 years of experience with client services, engineering, or QA preferably in a B2B SaaS company

Education: An undergraduate degree

Skills: Proficiency in SQL, ETL, Web Development, Linux/Unix, Google Apps, Word, Power Point, and Excel. Comfortable in customer facing positions.

Supervisory Responsibility: None

Work Environment:

This position is based on-site at MobileCause’ s corporate office located at 27001 Agoura Road, Calabasas, CA 91301.

Physical Demands:

  • Frequently sitting, performing deskwork, and typing on a keyboard
  • Speaking on the phone with clear and professional speech
  • Seeing and reading without difficulty

BENEFITS:

  • Competitive compensation package
  • 100% paid benefits from day one (medical, dental, vision)
  • Employee stock option plan
  • Paid vacation and sick time
  • 401k plan with matching
  • Casual work environment
  • Corporate discount program
  • Fully-stocked staff kitchen
  • Gym membership at 24 Hour Fitness
  • Weekly “Fun Friday”

Apply Now

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

MobileCause is committed to equal opportunity and considers qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, marital status, protected veteran status, disability status or other applicable legally protected characteristics.

The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

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