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The Volunteers of America

Founded

1911

How we helped

Campaign strategy

Pre and post event communication

Collect online and offline event donations

Subscriber engagement

Donor reporting

Text message alerts

Custom forms

Segment

Human Services

Size

Medium

Significant

cost savings

3,362+

supporters (and counting)

Challenge

Hosting many volunteer events, with thousands of volunteers from both companies and local groups, Volunteers of America’s (VoA) Northern California and Northern Nevada branch wanted a way to expedite the sign-in process and enrich the volunteer experience.

Solution

To effectively streamline the sign-in process, VoA enlisted the help of text communications. They empowered their volunteers to text VOAtour to 51555 to receive an immediate text with the information needed to sign-in. MobileCause created a custom mobile-friendly “sign-in” form which was easily filled out on their mobile device in real-time. This new functionality facilitated a process that often had daunted the staff at VoA and required more time and effort to accomplish traditionally.

Impact

This resulted in a much easier sign-in process and helped VoA save money and staff time by having quickly exportable data for their CRM system to be used for variety of volunteer communications. Additionally, this solution saved time for their volunteers by eliminating wait time in lines and manual form completion. By integrating this process for all their volunteer events it has resulted in a network of supporters that can easily interact with VoA, with a growing list of supporters consisting of 3,362 people and counting!

The Volunteers of America

Volunteers of America (VOA)Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse and recovery services to families, individuals, veterans, seniors and youth.

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