The Volunteers of America
Founded
1911
How we helped
Campaign strategy
Pre and post event communication
Collect online and offline event donations
Subscriber engagement
Donor reporting
Text message alerts
Custom forms
Segment
Human Services
Size
Medium
Significant
cost savings
3,362+
supporters (and counting)
Challenge
Hosting many volunteer events, with thousands of volunteers from both companies and local groups, Volunteers of America’s (VoA) Northern California and Northern Nevada branch wanted a way to expedite the sign-in process and enrich the volunteer experience.
Solution
To effectively streamline the sign-in process, VoA enlisted the help of text communications. They empowered their volunteers to text VOAtour to 51555 to receive an immediate text with the information needed to sign-in. MobileCause created a custom mobile-friendly “sign-in” form which was easily filled out on their mobile device in real-time. This new functionality facilitated a process that often had daunted the staff at VoA and required more time and effort to accomplish traditionally.
Impact
This resulted in a much easier sign-in process and helped VoA save money and staff time by having quickly exportable data for their CRM system to be used for variety of volunteer communications. Additionally, this solution saved time for their volunteers by eliminating wait time in lines and manual form completion. By integrating this process for all their volunteer events it has resulted in a network of supporters that can easily interact with VoA, with a growing list of supporters consisting of 3,362 people and counting!
The Volunteers of America
Volunteers of America (VOA)Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse and recovery services to families, individuals, veterans, seniors and youth.
